I want to Edit or Cancel my Order
Once your order has been submitted, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage.
This means that we cannot cancel or make changes to your order including but not limited to:
Canceling your order or items from your order
Changing the color or size of any items
Adding items to your order
Changing your billing or shipping address
Changing payment method
Changing the Shipping Method
Adding or Removing a Gift Card
If you'd like to place an additional order, remember our shipping is free! If you receive your order and decide you still want to return it, you can create a return here! Please make sure to review our return policy here.
I have a Problem with my Order
What order can we help you with?
To make a general return, please click here.
To report a missing item, please contact customer service using one of the contact methods at the bottom of this page.
To report a damage or defect, please contact customer service using one of the contact methods at the bottom of this page.
To make any changes or request a cancellation, please see our section I want to Edit or Cancel my Order.
Track My Order
If you have an account, you can navigate to your order history to view your order status and track your orders. Otherwise, you can find your order by clicking here.
All orders placed Monday-Friday (during non-promotional periods) before 5pm (PST) will ship the same business day. For Expedited and 2-Day shipping, orders placed Monday-Friday before 3pm will ship the same business day. All orders placed after the cut off time or placed Saturday-Sunday will ship the following business day (Monday-Friday).
Please note: Orders placed during special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.Â
Domestic Shipping Methods
Please note: we do not ship to PO Boxes at this time
Fast (UPS Ground): FREE delivered within 3-5 business days
Faster (UPS 2nd Day Air®): $15 delivered within 2 business days
Fastest (UPS Next Day Air®): $25 delivered within 1 business day
Where We Ship To
We’re happy to offer FREE worldwide shipping with orders over $75 USD (excluding taxes, duties and international processing). If you do not see your location listed below, we don't currently ship to your location.
Please note: we do not ship to PO Boxes at this time
Fast (UPS Ground): FREE delivered within 3-5 business days
Faster (UPS 2nd Day Air®): $15 delivered within 2 business days
Fastest (UPS Next Day Air®): $25 delivered within 1 business day
Domestic Shipments
Once an order is placed, we are unable to reroute it. If you have UPS My Choice you can select to have it routed to a UPS Access Point.
Refused Shipments
If your package is unable to be delivered, and is returned to sender, you will be refunded once the order has been received and processed in our warehouse. Orders returned to sender cannot be re-shipped, so please place a new order for your items.Â
Order Tracking Information
If you have an account, you can navigate to your order history to view and track your orders. Otherwise, you can view your order status and track your order by clicking here.
Once you receive your shipping confirmation email, please wait another 24 to 48 hours for your tracking information to be updated by the carrier. All orders placed Monday - Friday (during non-promotional periods) before 5pm will ship the same business day. For Expedited and 2-Day shipping, orders placed Monday-Friday before 3pm will ship the same business day. All orders placed after the cut off time or placed Saturday-Sunday will ship the following business day (Monday-Friday).
Please note: Orders placed during special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.Â
Shipping Restrictions
Beauty cannot to ship to some locations.
There may be shipping restrictions based on your location.
Order Cut-Off Times
All orders placed Monday-Friday before 12pm PT/3pm ET will ship the same business day. All orders placed after the cut off time will ship the following business day. For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.Â
I have a Problem with my Order
What order can we help you with?
To make a general return, please click here.
To report a missing item, please contact customer service using one of the contact methods at the bottom of this page.
To report a damage or defect, please contact customer service using one of the contact methods at the bottom of this page.
To make any changes or request a cancellation, please see our section I want to Edit or Cancel my Order.
 I want to Edit or Cancel my Order
Once your order has been submitted, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage.
This means that we cannot cancel or make changes to your order including but not limited to:
Canceling your order or items from your order
Changing the color or size of any items
Adding items to your order
Changing your billing or shipping address
Changing payment method
Changing the Shipping Method
Adding or Removing a Gift Card
If you'd like to place an additional order, remember our shipping is free! If you receive your order and decide you still want to return it, you can create a return here! Please make sure to review our return policy here.
Track My Order
If you have an account, you can navigate to your order history to view your order status and track your orders. Otherwise, you can find your order by clicking here.
All orders placed Monday-Friday (during non-promotional periods) before 5pm (PST) will ship the same business day. For Expedited and 2-Day shipping, orders placed Monday-Friday before 3pm will ship the same business day. All orders placed after the cut off time or placed Saturday-Sunday will ship the following business day (Monday-Friday).
Please note: Orders placed during special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.Â
Where We Ship To
We're happy to offer FREE worldwide shipping on orders over $75 USD.
View where we ship at the bottom of this page.
Shipping Options
International Shipping Methods
Premium Plus (1-7 Business Days)
Free shipping on orders over $75 USD
Shipping times are based on our best estimate, however, delays can occur in transit or due to holds at your local customs office, so it may take longer for an order to be delivered.
Redirecting An Order
International Shipments
Once an order is placed, we are unable to reroute it.Â
International Shipping Methods
Premium Plus (1-7 Business Days)
Free shipping on orders over $75 USD
Shipping times are based on our best estimate, however, delays may occur in transit or due to holds at your local customs office.
Taxes & Duties
For applicable locations, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option of DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).
Please note that if DDU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.
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